Shipping and Returns

All orders completed Monday to Friday before 9:30 will be shipped the same day.

Orders completed after this time could be shipped the same day or will be shipped as soon as possible the following business day.

Orders completed with payment via Bank Transfer will be shipped after the actual credit is received.

An automatic e-mail notification will advise you of the shipment and a tracking code will also be included.

All products returned to be refunded (except in Warranty Substitution cases) will need to retain the same characteristics when they were delivered, therefore they will need to be returned "as new" and can be re-sold.

Remember they must have all labels, tags, boxes and original packaging. Missing this important requirement the product is considered "used" and available to be collect from your favourite courrier.

In particular about the shoes:
Need to be returned without being used or showing signs of wear.
Will need to include all originally included and non removed labels.

The original box is considered an integral part of the product and therefore needs to be returned intact, without damage or writing that may hinder the re-sale of the products.

Please, contact our Customer Service for additional information.


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